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GENERAL
Do you have 24/7 customer service?
Our goal is to provide an outstanding 24/7 customer service.
Phone: +46(0)340740000
Our customer service by phone is open mon-fri 10AM - 2PM CET.
Email: support@modekungen.se
Our customer service by email is open 24/7. Our goal is to respond to all queries within 1 hour (24 hours tops).
Invoice questions (Scandinavia)?
Please contact Svea Ekonomi by phone at +46(0)851493113 or by email at kundtjanst.sveawebpay@sveaekonomi.se.
Environment policy?
We are working for a better environment and promote the use of recycled materials whenever possible and ensure that they are disposed of in an environmentally safe way. If you received your goods in a pre-used package - you know why.
Cooperation / Affiliate?
We are looking for websites to join our free and invitation-only affiliate program. As a member of the program, you can earn 10% commission when your visitors buy from Modekungen. Click here.
English support?
Our multilingual customer service is there for you 24 hours a day, 365 days a year. You can reach us by sending an email to support@modekungen.se, or by calling us on +46(0)340740000.
Why choose Modekungen?
We make shopping simple and safe for our customers:
30 day return policy - easy returns
We have a 30 day return policy - no questions asked. If you are not happy with your purchase, just return it to us within 30 days from arrival for a refund or exchange.
24/7 customer service
Our multilingual customer service is there for you 24 hours a day, 365 days a year. We answer emails 24/7 and phone calls mon-fri 10AM - 2PM CET.
Free shipping
Free shipping within Sweden.
Several payment methods
Payment by card - VISA, VISA Electron, MasterCard, American Express, Dankort.
Payment by invoice (Sweden, Denmark, Norway, Finland).
Payment by internet bank (Sweden).
Partial payment (Sweden, Denmark, Norway, Finland).
Paypal.
Shop with confidence
No hidden fees, safe payment methods and all orders are shipped from our warehouses via traceble and insured mail.
Product measurements
We measure all our products to give you an idea how they fit.
Who is behind Modekungen?
Modekungen Limited is an international company with offices in both Europe and Asia. We are members of Young Entreprenours of Sweden - a community for Sweden's foremost young entrepreneurs.
Headquarter
Modekungen Limited
Rooms 1318-20, Hollywood Plaza
610 Nathan Road
Mongkok, Kowloon
Hong Kong
Phone: +46(0)340740000
Email: support@modekungen.se
Press contact: press@modekungen.se
PAYMENT
When do I receive a refund?
Your refund is given once we have received the return and we have had an opportunity to inspect the product(s). Inspections are completed within 10 business days after receiving the product(s).
Payment by card / internet bank
Your refund will be given within the time frame above.
Payment by invoice / partial payment
Your invoice / partial payment will be credited with the returned product(s) price(s).
Why can't I pay by invoice?
There may be a number of reasons:
1. Payment by invoice is available for Swedish, Danish, Norwegian and Finnish customers only.
2. There is an 18 years age limit.
3. The shipping address must be your national registration address.
4. The order amount can't be higher than 5000 SEK (current limit).
5. You have stated a wrong personal identity number.
6. We were unable to verify your credit.
How does invoice/partial payment work?
Payment by invoice
You will receive an invoice together with your order. Payment 14 days after invoice date. Payment by invoice is available for Swedish, Danish, Norwegian and Finnish customers only (18 years age limit). Your order must be shipped to your national registration address. The invoice fee is €5.2 (€7.40 for Denmark, Norway and Finland).
Partial payment
Partial payment (3, 6, 12 or 24 months) for 1,5 % monthly interest and notification fee (€3.2). Partial payment is available for Swedish, Danish, Norwegian and Finnish customers only (18 years age limit). Your order must be shipped to your national registration address.
Is it safe to pay with my card?
We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. You're safe with us.
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Payment methods?
Payment by card | Paypal
Payment by card (VISA, VISA Electron, MasterCard, American Express, Dankort). No fees. The fee for Paypal payments is €3.2.
Payment by invoice (Sweden, Denmark, Norway, Finland)
Payment 14 days after invoice date. The invoice fee is €5.2 (€7.40 for Denmark, Norway and Finland).
Payment by internet bank (Sweden)
Instant online bank transfer via Swedbank, Nordea, Handelsbanken or SEB. The fee is €2.
Partial payment (Sweden, Denmark, Norway, Finland)
Partial payment (3, 6, 12 or 24 months) for 1,5 % monthly interest and notification fee (€3.2).
Which currency is used?
The currency used is Euros (EUR).
What is Verified by VISA/MasterCard SecureCode?
Verified by VISA and MasterCard SecureCode are services that password-protects your card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your card online. You can sign up by contacting the bank that issued your card.
DELIVERY
Can I amend/cancel my order?
Unfortunately we are unable to amend or cancel an order once it has been submitted.
What countries do you ship to?
We ship worldwide (all countries).
How much for shipping?
Within Sweden
Free shipping!
Norway, Denmark and Finland on orders under €32: €9.
Norway, Denmark and Finland on orders above €32: €14-16.
Norway, Denmark and Finland on orders above €216: Free.
Rest of Europe (not Spain/Switzerland) on orders under €32: €9.
Rest of Europe (not Spain/Switzerland) on orders above €32: €18.
Rest of Europe (not Spain/Switzerland) on orders above €270: Free.
Outside Europe (and Spain/Switzerland) on orders under €32: €10.
Outside Europe (and Spain/Switzerland) on orders above €32: €27.
Outside Europe (and Spain/Switzerland) on orders above €325: Free.
How do you deliver?
We ship worldwide (all countries). All shipments include tracking and signature confirmation. Your order typically arrives within 2-3 weeks but may vary according to our workload and the customs in your country. Please contact customer service for further information.
Has my order been shipped out yet?
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way.
Delivery time?
We ship worldwide (all countries). All shipments include tracking and signature confirmation. Your order typically arrives within 2-3 weeks but may vary according to our workload and the customs in your country. Please contact customer service for further information.
Package from Hong Kong?
As indicated, some of our products are dispatched from our office in Hong Kong.
When you buy a product that will be dispatched from our office in Hong Kong, it's free shipping within Sweden. If you live outside Sweden, you have two delivery options: air (6-10 days, 99 SEK/11 EUR) and express (3-6 days, 199 SEK/23 EUR). The delivery time is from dispatch of order. All of our shipping methods include tracking and signature confirmation. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you may want to contact your local customs office for further information. Read more here.
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PRESS
Do you have a showroom/store?
Showrooms
If you are a journalist or stylist you are welcome to visit our showrooms in Stockholm, Copenhagen, Oslo, Helsingfors and Paris. Contact press@modekungen.se for more information.
Physical store
The physical store is currently closed (we'll add more information shortly).
Press information
If you are a journalist or stylist you are welcome to visit our showrooms in Stockholm, Copenhagen, Oslo, Helsingfors and Paris. Contact press@modekungen.se for more information.
PRODUCT INFORMATION
Washing advice?
We recommend hand washing or machine washing in cool water (30 degrees) for all our products.
Will your products fit?
Clothing
We measure all our products to give you an idea how they fit.
Shoes
All our shoes are measured from outer sole to toes. Please measure your feet and pick the size that fits you best.
RETUR | BYTE | REKLAMATION
What's your return policy?
We have a 30 day return policy - no questions asked.
Return | Exchange | Complaint
We have a 30 day return policy - no questions asked. If you would like to make a return, exchange or complaint, click HERE and you will receive simple instructions.
Returns are accepted within 30 days from the date of receipt. For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Returns must be received in new, unworn, and unwashed condition and with all tags attached. Refunds are made within 10 business days upon receipt of the return, and exchanges are made within our delivery time frame.
WEBSITE
I have found an error!
Please contact customer service.
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