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  • • FREE SHIPPING WORLDWIDE
  • • 60 DAY RETURN POLICY
  • • 24/7 CUSTOMER SERVICE
Payment methods
PayPal Verified
Paypal

MODEKUNGEN® policy is that all customers should feel safe when ordering. We are "PayPal Verified" which means that we have completed a verification process with PayPal.

What does it mean to be Verified?
A Verified seller has provided additional evidence of their identity to PayPal by passing key security checks and completing the PayPal Verification process. Verification increases the overall security of the PayPal network because most buyers prefer to do business with Verified sellers.

Why does PayPal ask sellers to become Verified?

Verification helps increase trust and safety in the PayPal community. Buyers can feel more confident doing business with Verified sellers, who are more likely to be legitimate, trustworthy merchants.
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Customer Service

CUSTOMER SERVICE

Free shipping worldwide (we ship to all countries). 60 day return policy. 24/7 customer service.
 
TRACK YOUR PACKAGE

As soon as your order is shipped, we will send you an email with delivery information. After that, you will be able to track your package here by using the provided tracking number. Read more.

 
FAQs

GENERAL

Do you have 24/7 customer service?

Our goal is to provide an outstanding 24/7 customer service.

Live Chat (English)
Monday to Friday from 4am to 11am CET. Questions or concerns? We're happy to help!

E-mail
Our customer service by e-mail is open 24/7. Please contact us at support@modekungen.se. We do our best to reply to your query within a few hours, and by latest within 24h.

Facebook Messenger (English)
Monday to Friday from 4am to 11am CET. Questions or concerns? We're happy to help! Scan the image below or contact @modekungen by Facebook Messenger.

Facebook Messenger
Environment policy?

We are working for a better environment and promote the use of recycled materials whenever possible and ensure that they are disposed of in an environmentally safe way. If you received your goods in a pre-used package - you know why.

We have greatly reduced the use of paper in our work environment. Our goal is to be completely paperless in 2015.
Cooperation / Affiliate?

At MODEKUNGEN®, we love collaborating with fashion bloggers and photographers all around the world. If you are interested, please contact office@modekungen.se.

Want a MODEKUNGEN® banner on your website or blog? You can find a sample code and a large selection of banners HERE.

We are looking for websites to join our free affiliate program. As a member of the program, you earn 15% commission when your visitors buy from MODEKUNGEN®. Click HERE.
English support?

Our multilingual customer service is there for you 24 hours a day, 365 days a year.
Why choose Modekungen?

We make shopping simple and safe for our customers:

Free shipping
Free shipping worldwide. No minimum orders or restrictions. Always free.

60 day return policy
We have a 60 day return policy - no questions asked. If you are not happy with your purchase, just return it to us within 60 days from arrival for a refund or exchange.

24/7 customer service
Our multilingual customer service is there for you 24 hours a day, 365 days a year.

Several payment methods
Payment by card - VISA, VISA Electron, MasterCard, American Express, Dankort.
Payment by invoice (Sweden, Norway, Finland).
Partial payment (Sweden, Norway, Finland).
PayPal.

Shop with confidence
No hidden fees, safe payment methods and all orders are shipped from our warehouses via traceble and insured mail.

Product measurements
We measure all our products to give you an idea how they fit.
Who is behind Modekungen?

Founded in 2008, MODEKUNGEN® offers a wide selection of the most desirable clothing and accessories available online. Our goal is to provide fashion at resonable prices together with an outstanding 24/7 customer service.

Press Contact: office@modekungen.se

PAYMENT

When do I receive a refund?

Your refund is given once we have received the return and we have had an opportunity to inspect the product(s). Inspections are completed within 30 days after receiving the product(s).

Payment by card
Your refund will be given within the time frame above.

Payment by invoice / partial payment
Your invoice / partial payment will be credited with the returned product(s) price(s).
Why can't I pay by invoice?

There may be a number of reasons:

1. Payment by invoice is available for Swedish, Norwegian and Finnish customers only.
2. There is an 18 years age limit.
3. The shipping address must be your national registration address.
4. The order amount can't be higher than 5000 SEK (current limit).
5. You have stated a wrong personal identity number.
6. We were unable to verify your credit.

Please contact us if you have any questions.
How does invoice/partial payment work?

Payment by invoice
You will receive an invoice together with your order. Payment 45 days after invoice date. Payment by invoice is available for Swedish, Norwegian and Finnish customers only (18 years age limit). Your order will be shipped to your national registration address. The invoice fee is €5.2 for Sweden, €7.40 for Norway and €7.40 for Finland.

Partial payment
Partial payment (3, 6, 12 or 24 months) for 1,5 % monthly interest and notification fee (€3.2). Partial payment is available for Swedish, Norwegian and Finnish customers only (18 years age limit). Your order will be shipped to your national registration address.
Is it safe to pay with my card?

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible (GeoTrust). SSL technology enables encryption (scrambling) of sensitive information during your online transactions. You're safe with us.

Payment methods?

Payment by card | PayPal
Payment by card (VISA, VISA Electron, MasterCard, American Express, Dankort) through Skrill and PayPal. No fees.

Payment by invoice (Sweden, Norway, Finland)
Payment 45 days after invoice date. The invoice fee is €5.2 for Sweden, €7.40 for Norway and €7.40 for Finland.

Partial payment (Sweden, Norway, Finland)
Partial payment (3, 6, 12 or 24 months) for 1,5 % monthly interest and notification fee (€3.2).
Which currency is used?

The currency used is Euros (EUR).
What is Verified by VISA/MasterCard SecureCode?

Verified by VISA and MasterCard SecureCode are services that password-protects your card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your card online. You can sign up by contacting the bank that issued your card.

DELIVERY

Can I cancel my order?

We are unable to cancel an order once it has been submitted.
What countries do you ship to?

We ship worldwide (all countries).
How much for shipping?

We offer free shipping worldwide! No minimum orders or restrictions. Always free.
How do you deliver?

We ship worldwide (all countries). All shipments include tracking and signature confirmation. Your order typically arrives within 2-3 weeks but may vary according to our workload and the customs in your country.
Has my order been shipped out yet?

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way.
Delivery time?

We ship worldwide (all countries). All shipments include tracking and signature confirmation. Your order typically arrives within 2-3 weeks but may vary according to our workload and the customs in your country.

In-stock
All in-stock products ship within 1-3 working days of your order.

Made-to-order
The delivery time for made-to-order products may be different than our normal delivery time as we ship once the production has been finished.
How do I track my package?

As soon as we have shipped your order we will send you an email with the delivery information. After that you will be able to track your order online HERE by using the provided tracking number.

PRESS

Do you have a showroom?

If you are a journalist, stylist, blogger or photographer and would like to receive press material, more information or visit our showrooms in Hong Kong, please contact office@modekungen.se.

At MODEKUNGEN®, we love collaborating with fashion bloggers and photographers all around the world. If you are interested, please contact office@modekungen.se.

Want a MODEKUNGEN® banner on your website or blog? You can find a sample code and a large selection of banners HERE.

We are looking for websites to join our free affiliate program. As a member of the program, you earn 15% commission when your visitors buy from MODEKUNGEN®. Click HERE.
Press information

If you are a journalist, stylist, blogger or photographer and would like to receive press material, more information or visit our showrooms in Hong Kong, please contact office@modekungen.se.

At MODEKUNGEN®, we love collaborating with fashion bloggers and photographers all around the world. If you are interested, please contact office@modekungen.se.

Want a MODEKUNGEN® banner on your website or blog? You can find a sample code and a large selection of banners HERE.

We are looking for websites to join our free affiliate program. As a member of the program, you earn 15% commission when your visitors buy from MODEKUNGEN®. Click HERE.

PRODUCT INFORMATION

Washing advice?

We recommend hand washing or machine washing in cool water (30 degrees) for all our products.
Will your products fit?

Clothing
We measure all our products to give you an idea how they fit.

Shoes
All our shoes are measured from outer sole to toes. Please measure your feet and pick the size that fits you best.

RETURN | EXCHANGE | COMPLAINT

What's your return policy?

We have a 60 day return policy - no questions asked. The following items are non-returnable: intimates, swimwear and cosmetics.
Return | Exchange | Complaint

We have a 60 day return policy - no questions asked. If you would like to make a return, exchange or complaint, click HERE for simple instructions.

Returns are accepted within 60 days from the date of receipt. For items received after this time period, we reserve the right to deny the return. All returns must be shipped via traceable and insured mail. Returns must be received in new, unworn, and unwashed condition and with all tags attached. The following items are non-returnable: intimates, swimwear and cosmetics. Original shipping charges are non-refundable. Refunds are made within 10 business days upon receipt of the return, and exchanges are made within our delivery time frame.

WEBSITE

I have found an error!

Please contact customer service.
 
CONTACT CUSTOMER SERVICE
 
E-mail
Our customer service by e-mail is open 24/7. Please contact us at support@modekungen.se. We do our best to reply to your query within a few hours, and by latest within 24h.


Facebook Messenger (English)
Questions or concerns? We're happy to help! Scan the image below or contact @modekungen by Facebook Messenger.

Facebook Messenger

Please submit your full phone number, including the country code prefix, without (+) or (00) to arrange a callback within 48 hours (weekdays).


 
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MODEKUNGEN® is an online clothing store dedicated to bringing you the best of the latest trends in womens and mens clothes, shoes, jewelry, bags, snapbacks and much more!
Always free shipping worldwide, 60 day return policy and 24/7 customer service.
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